Terms and Conditions of IKIGAI CONCEPTS Membership Program
Last update on April 21, 2022
The Ikigai Concepts Membership Program (“Membership Program”) is a member loyalty program operated by Ikigai Concepts Limited (“Ikigai Concepts”). Ikigai Concepts’ membership card (“Membership Card”) is issued by Ikigai Concepts only to eligible member of the Membership Program. An applicant (“applicant”) or a Ikigai Concepts member (“member”, which shall include Green Member, Silver Member and Gold Member or any of them as the case may be, details of which are available on www.ikg.hk/membership/) who participates in the Membership Program hereby confirms that he/she agrees to be bound by the terms and conditions (“Membership Program T&Cs”) set out herein below and as may be amended by Ikigai Concepts from time to time.
Ikigai Concepts Membership Application:
2.The applicant must complete all mandatory fields in the application form in full and provide true and accurate information. Ikigai Concepts will not process any incomplete or inaccurate application and reserves the right to decline any application for Ikigai Concepts’ membership at its sole discretion and without giving any reasons. Any person whose membership application is successfully approved by Ikigai Concepts shall become a Green Member.
3.The applicant must be aged 18 or over. Each person may apply for one Membership Card only.
4.To be eligible for an upgrade from Green Member to Silver Member under the Membership Program, the Green Member is required to accumulate spending of HKD8,000 on his/her own Membership Card within any consecutive period of 90 days during the one-year validity period of such Membership Card; To be eligible for an upgrade from Silver Member to Gold Member, the Silver Member is required to accumulate spending of HKD20,000 on his/her own Membership Card within any consecutive period of 90 days during the one-year validity period of such Membership Card.
5.Only spending at Ikigai Concepts’ outlets in Hong Kong will be counted towards the cumulative spending amount, acquiring any products or services offered by Ikigai Concepts through any third-party takeaway platform will not be counted towards such spending requirement.
6.The cumulative spending amount is calculated based on the aggregate net amount of the transaction (inclusive of any 10% service charge).
7.Membership Card (and the Quick Response Code (QR Code) generated from Ikigai Concepts Mobile APP) must be presented at or before payment to record the transaction for cumulative spending and/or earning IKG Point(s) (“IKG Point” or “point”) (details of which are set out below in the section headed “Ikigai Concepts Member”), and the entire amount of the same transaction and all related IKG Points can be recorded on one Membership Card only. No IKG Point will be given to any member for any split bill/transaction. No transaction will be recorded in any Membership Card after payment under any circumstances.
8.Spending recorded in different Membership Cards cannot be combined in whole or in part.
9.Record of cumulative spending in a Membership Card will be updated within 48 hours after the transaction. The applicant/member can check his/her cumulative spending record via Ikigai Concepts Mobile APP. Ikigai Concepts’ record of the total amount of spending of such applicant/member is final, conclusive and binding on such applicant/member.
10.Any spending at Ikigai Concepts’ outlets or through Ikigai Concepts Mobile APP before the applicant has become a member is not eligible for earning any IKG Point.
11.Any request to amend an applicant’s personal information after submitting the application form can be made in writing to Ikigai Concepts’ Data Privacy Officer via email at: email@example.com or by post to: Shop 211, 2/F, Nina Mall 2, Tsuen Wan West, New Territories, Hong Kong.
12.Ikigai Concepts Mobile APP and Membership Cards are only applicable to mobile devices using iOS 12.0 or above and Android 8.0 or above. The version of the software used for Ikigai Concepts Mobile APP may be upgraded from time to time to add support for new functions and services.
Ikigai Concepts Members:
1.Ikigai Concepts’ membership is valid for one year only. Only virtual Membership Card (with designated card number included) in mobile device will be issued.
2.Member can login to Ikigai Concepts Mobile APP to check the expiry date of the Membership Card. Member must fulfil certain requirements from time to time determined by Ikigai Concepts during the validity period of his/her Membership Card in order to renew his/her membership of any tier for another one year to enjoy the rights and privileges as a member of the same tier.
3.Member is solely responsible for the safe keeping of his/her Membership Card’s number and password which must not be disclosed or divulged to any other person.
4.Ikigai Concepts is not liable for any losses, damages, claims and/or liabilities whatsoever incurred or suffered by any member arising from the loss, theft, misappropriation or use of his/her Membership Card’s number or any of his/her password(s) for using the Membership Card.
5.If there is any suspicious or irregular activity or transaction conducted through, or connected with, the Membership Card, please immediately contact Ikigai Concepts by e-mail firstname.lastname@example.org. Each applicant/member hereby indemnifies and holds harmless each of Ikigai Concepts, its affiliates and their respective employees, directors, officers, agents and contractors against any and all losses, damages, claims, liabilities, costs and expenses (including without limitation the legal costs and disbursements) arising out of or in connection with such suspicious or irregular activity or transaction. Notwithstanding anything contained herein or in any other terms and conditions set out in the Ikigai Concepts Mobile App, Ikigai Concepts shall in no event be liable for any indirect, consequential, incidental, economic, special or punitive loss or damages nor any loss of revenue, loss of profit or loss of contracts arising out of or in connection with the Membership Program and/or its applicable terms and conditions.
6.The Membership Card is not transferable or assignable and is for member’s personal use and benefit only. Verification of member’s identity may be required.
7. The Membership discounts cannot be used in conjunction with other special promotional offers, discounts.
8.Except where otherwise provided and subject to any promotion/program from time to time organized by Ikigai Concepts, member is entitled to earn at least one IKG Point upon spending of HKD1.00 at Ikigai Concepts’ outlets in Hong Kong. Points are calculated based on the total net amount of each transaction (inclusive of the 10% service charge) for dine-in and takeaway purchase at Ikigai Concepts’ outlets in Hong Kong. No IKG Point will be given to any purchase through any third-party takeaway platform.
9.IKG Points can be used to redeem coupon(s)/vouchers or other promotional items from time to time offered through Ikigai Concepts Mobile APP. Such IKG Point cannot be exchanged for cash (or other electronic value) or redeemed for any product or service provided by Ikigai Concepts. To enjoy the privileges under the Membership Program, member must present the Membership Card (and the Quick Response Code (QR Code) generated from Ikigai Concepts Mobile APP) at or before payment. If Membership Card cannot be presented at or before payment, in no event will or can points be earned or used/redeemed for that transaction.
10.The Membership discounts are not applicable blackout dates.
11.The Membership discounts are applicable for dine-in food & beverage item only, but not on service charges or sake dispenser credit top-ups.
12.Points earned will be credited to the Membership Card within 7 business days after the transaction date. Member can check the balance of the IKG Points via Ikigai Concepts Mobile APP.
13.Points used or redeemed will be deducted from the Membership Card instantly. The expiry date of points is the same as that of Ikigai Concepts’ membership. All unused points will be void upon expiration of the corresponding Membership Card.
14.Points cannot be transferred, gifted away, assigned or otherwise to other individual or Membership Card, and cannot be combined (in whole or in part) for use with points in other member’s Membership Card.
15.Ikigai Concepts’ record (including but not limited to the record of points balance in each Membership Card) is conclusive, final and binding on each such member.
16.Member has no right to participate in the constitution, operation or management of the Membership Program nor any right in or any claim to any assets of Ikigai Concepts.
17.Member is responsible for keeping Ikigai Concepts updated on his/her correct mobile phone number and email address. Ikigai Concepts is not responsible for any losses, damages, claims and/or liabilities whatsoever as a result of member’s failure to notify Ikigai Concepts of any change of mobile phone number and email address.
18.Member may terminate his/her membership at any time by informing Ikigai Concepts in writing. All unused points will then be void and membership will be terminated.
19.In the event of any breach by applicant/member of any of the Membership Program T&Cs, or any unauthorized use of the Membership Card or any misconduct, fraudulent or otherwise unlawful act committed by applicant/member, Ikigai Concepts has the right to take all necessary steps or measures to withdraw, cancel or reject such person’s application to participate in the Membership Program and/or immediately terminate or remove such person’s Ikigai Concepts’ membership or its renewal with or without notice. Upon such withdrawal, cancellation, rejection, termination and/or removal, such person shall no longer be eligible to participate in, nor enjoy any member’s rights or privileges under, the Membership Program. Ikigai Concepts will not be liable for any losses, damages, claims or liabilities whatsoever arising out therefrom. Without prejudice to the foregoing, Ikigai also has the right to claim against such person for recovery of any and all such losses, damages, costs and expenses (including but not limited to legal costs and disbursements) which may be incurred or suffered by Ikigai Concepts as a result of such breach or act.
20.Ikigai Concepts reserves the right to terminate the Membership Program and/or its operation at its sole discretion at any time with reasonable notice without giving any reason therefor. All rights and/or privileges of an applicant/member shall cease upon termination. Ikigai Concepts may at any time suspend the Membership Program for any reason and for such time as it may think appropriate in its sole discretion and each member will not be able to exercise any of his/her membership rights or privileges during such suspension. Ikigai Concepts will not be liable for any loss, damages, claims or liabilities whatsoever arising out of or in connection with such termination and/or suspension.
21.Not every member will be eligible to participate in all promotions and Ikigai Concepts may from time to time impose other limitations on member’s participation in any promotion. Member taking part in any promotion shall be deemed to have agreed to be bound by the applicable terms and conditions which may be imposed by Ikigai Concepts in relation to such promotion. 20.Member is responsible for keeping Ikigai Concepts updated on his/her correct mobile phone number and email address. Ikigai Concepts is not responsible for any losses, damages, claims and/or liabilities whatsoever as a result of member’s failure to notify Ikigai Concepts of any change of mobile phone number and email address.
23.In the event of any dispute arising from or in connection with Membership Card or Membership Program, you may contact Ikigai Concepts at (852) 2618 2812 or by email email@example.com. Ikigai Concepts shall be the sole and final arbitrator of such dispute and its decision shall be final, conclusive and binding on an applicant and/or member.
25.Ikigai Concepts reserves the right to amend any part(s) of the Membership Program T&Cs or revoke any right and/or privilege conferred thereunder without prior notice. All changes or amendments are effective once announced on the Ikigai Concepts’ website or Ikigai Concepts Mobile APP. Applicant or member should regularly check whether any of the Membership Program T&Cs has been modified or any right and/or privilege conferred thereunder has been revoked via Ikigai Concepts’ website or Ikigai Concepts Mobile APP as an applicant’s or member’s continued use of Ikigai Concepts’ website or Ikigai Concepts Mobile APP indicates his/her acceptance of all such modified and new Membership Program T&Cs and/or such revocation of right and/or privilege. In case of any dispute, decision of Ikigai Concepts shall be final, conclusive and binding on such applicant or member.
The Membership Program T&Cs are governed by and shall be construed in accordance with the laws of the Hong Kong and you agree to submit to the exclusive jurisdiction of Hong Kong courts for any disagreement, dispute or claim arising out of or in connection with the Membership Program.
Exclusion of Third Party Rights
Save for Ikigai Concepts, its affiliated companies and the member, no person shall have any right under the Contracts (Rights of Third Parties) Ordinance (Cap.623 of the Laws of Hong Kong) to enforce or to enjoy the benefit of any term under these Membership Program T&Cs.
If there is any inconsistency or conflict between the English version and Chinese version of the Membership Program T&Cs, the English version shall prevail.
©Ikigai Concepts Limited
Ikigai Concepts會員計劃由Ikigai Concepts Limited（下稱「Ikigai Concepts」）運作。Ikigai Concepts卡由Ikigai Concepts發出。參與Ikigai Concepts會員計劃即表示申請人或Ikigai Concepts會員（下稱「會員」，包括綠會員、銀會員和金會員，或視情況而定，詳情可瀏覽 www.ikg.hk/membership/）接受以下（“會員計劃條款及細則” ）的條款及細則及其不時之修改所約束。
1.申請人必須先下載Ikigai Concepts手機APP，並透過Ikigai Concepts手機APP（Ikigai Concepts手機APP使用條款詳情可瀏覽 www.ikg.hk/terms-of-use/ ）進入「登記」版面，以電郵地址登記及建立Ikigai Concepts會員帳戶。每個有效之電郵地址只可登記一次。
4.綠會員以同一個Ikigai Concepts會員卡帳戶於90日內累積消費滿港幣8,000元，方可升級成為銀會員；成為銀會員後, 以同一個Ikigai Concepts會員卡帳戶於90日內累積消費滿港幣20,000元，方可升級成為金會員，享更豐富優惠。
7.申請人必須於結賬前出示有效之Ikigai Concepts會員卡及手機APP內產生 的二維碼以記錄當次之交易金額，而整項交易只可記錄在一個Ikigai Concepts會員卡帳戶內，不可分拆。在任何情況下恕不接受後補消費紀錄。
9.Ikigai Concepts會員卡內之累積消費金額紀錄將於完成交易後48小時內更新。申請人可透過Ikigai Concepts手機APP查閱累積消費紀錄。一切紀錄以Ikigai Concepts的紀錄為準，不得異議。
10.申請人在成為會員之前於Ikigai Concepts的任何消費均不能賺取「IKG Point」。
11.若申請人在遞交表格後需更改個人資料，可電郵至 firstname.lastname@example.org或致函香港香港新界荃灣如心廣場二期2樓211號舖，以書面通知IKIGAI CONCEPTS資料保護主任 (請註明閣下之姓名；如適用，請註明閣下之會員號碼)。
12.Ikigai Concepts手機APP及Ikigai Concepts會員卡只適用運行 iOS 12.0 或以上及 Android 8.0 或以上版本操作系統之手機。該等軟件要求，或將被不時升級，以支持新功能及新服務。
1.Ikigai Concepts會籍有效期為一年，只提供手機版Ikigai Concepts會員卡。
2.會員可透過登入Ikigai Concepts手機APP內之會員專區，查閱Ikigai Concepts會員卡有效日期。當Ikigai Concepts卡有效期滿，會員必須在有效期滿前重新消費滿指定金額，方可延續會員的權利及優惠。
4.因Ikigai Concepts會員卡號碼或密碼之遺失、被竊或使用而引致任何的損失或賠償，Ikigai Concepts概不負責。
5.若會員的Ikigai Concepts會員卡有任何可疑或不正常情況或活動，請立即電郵至info@ikg.hk 以通知Ikigai Concepts。
6.Ikigai Concepts會員卡只供會員本人使用，不得轉讓予他人，使用Ikigai Concepts會員卡時，會員可能須要出示身份証明文件，以茲核對。
7. Ikigai Concepts會員卡折扣優惠不可與其他特殊優惠、折扣同時使用。
8.除非另有規定，會員於香港Ikigai Concepts分店惠顧正價產品可賺取「IKG Point」，IKG Point以原價加一服務費並扣除其他優惠或折扣後之總額計算；適用於堂食及外賣自取，惟第三方外賣平台除外。
9.IKG Point可用透過 Ikigai Concepts手機 APP 兌換電子優惠券/代金券或其他推廣優惠。IKG Point 不能兌換現金（或其他電子貨幣）或兌換 Ikigai Concepts 提供的任何產品或服務。 會員必須於付款前出示Ikigai Concepts會員卡及手機APP內產生 的二維碼方可享優惠。任何情況下如未能出示有效之Ikigai Concepts會員卡，該次消費將不能獲取 或使用/兌換IKG Point，在任何情況下過後恕不補計。而整項交易只可記錄在一個Ikigai Concepts會員卡帳戶內，不可分拆。
12.賺取的IKG Point將於交易後7個工作天內更新。會員可透過Ikigai Concepts手機APP查閱IKG Point。
13.使用IKG Point將於付款時即時扣減。IKG Point有效日期與Ikigai Concepts會籍有效日期相同，未用的IKG Point將隨會籍逾期而無效。
14.IKG Point不可轉贈或轉移給他人或其他Ikigai Concepts會員使用，亦不可與其他會員之IKG Point合併使用。
15.Ikigai Concepts會員帳戶內之紀錄(包括但不限於IKG Point結餘)以Ikigai Concepts的紀錄為準，不得異議。
16.會員對Ikigai Concepts會員計劃之組織、運作或管理無權參與，亦對Ikigai Concepts之任何財產無任何權利或追索權。
17.會員須向Ikigai Concepts提供有關其手提電話號碼或電郵地址之最新確實詳情。Ikigai Concepts不會就因會員未能通知Ikigai Concepts其手提電話號碼或電郵地址之更改而導致的任何損失或損害承擔任何責任。
18.會員可隨時以書面通知Ikigai Concepts終止其會籍，屆時任何未使用之IKG Point將予註銷，會員資格亦會被終止。
19.若有違反Ikigai Concepts會員計劃條款及細則，或Ikigai Concepts會員卡的使用構成未經許可行為、不檢行為、欺詐行為或其他非法行為，Ikigai Concepts有權停止有關人士參與Ikigai Concepts會員計劃並／或即時終止有關人士的會籍或其申請（不論是否發出通知）。Ikigai Concepts不會承擔因此而引起的損失或損害，並有權採取行動要求補償因任何違反Ikigai Concepts會員計劃之行為而導致Ikigai Concepts遭受的任何損失。
20.Ikigai Concepts保留絕對權利於任何時間，在合理可行的情況下，透過給予合理的通知，終止Ikigai Concepts會員計劃及/或其運作，無須給予任何理由。申請人或會員之一切權益及/或優惠即告終止。Ikigai Concepts將不會承擔因此而引致的任何損失或損害。
21.並非所有會員均有資格參與所有推廣活動。Ikigai Concepts可就會員參與任何推廣活動的權利施加其他限制。而所有參加推廣活動之會員皆被視為已接受Ikigai Concepts就該活動訂明之條款及條件所限制。
22.Ikigai Concepts會根據個人資料（私隱）條例（第 486 章）及Ikigai Concepts的私隱政策及聲明處理在Ikigai Concepts會員計劃下取得的個人資料（詳情可瀏覽 www.ikg.hk/privacy-policy-statement/）。
23.因Ikigai Concepts會員卡或Ikigai Concepts會員計劃引起之任何糾紛，可致電 (852) 2618 2812 或電郵 email@example.com 聯絡 Ikigai Concepts。以Ikigai Concepts為唯一及最終審裁人，所作出裁決為最終裁決，對申請人及/或會員有完全約束力。Ikigai Concepts會員帳戶或Ikigai Concepts會員卡一經使用，即表示申請人或會員已接納Ikigai Concepts會員計劃條款及細則。有關Ikigai Concepts會員計劃條款及細則，以及Ikigai Concepts之私隱政策及聲明，請瀏覽Ikigai Concepts網站： www.ikg.hk/membership/ 或Ikigai Concepts手機APP。
24.Ikigai Concepts會員帳戶或Ikigai Concepts會員卡一經使用，即表示申請人或會員已接納Ikigai Concepts會員計劃條款及細則。有關Ikigai Concepts會員計劃條款及細則，以及Ikigai Concepts之私隱政策及聲明，請瀏覽Ikigai Concepts網站： www.ikg.hk/membership/ 或Ikigai Concepts手機APP。
25.Ikigai Concepts保留隨時修訂Ikigai Concepts會員計劃條款及細則或取消任何權利及/或優惠而無須事先通知。一切變更或修訂在Ikigai Concepts網站或Ikigai Concepts手機APP公佈時立即生效。申請人或會員應定期透過Ikigai Concepts網站或Ikigai Concepts手機APP查看Ikigai Concepts會員計劃條款及細則或權利及/或優惠是否有所修改或被取消，因爲其對Ikigai Concepts網站或Ikigai Concepts手機APP的持續使用即表明申請人或會員接受Ikigai Concepts會員計劃條款及細則或權利及/或優惠的任何變更或取消。如有任何爭議，Ikigai Concepts保留最終之決議權。
除 Ikigai Concepts、其關聯公司和本網站/應用程序的用戶外，任何人均無權根據《合約（第三者權利）條例》（香港法例第623章）（「第三者條例」）強制執行或享受這些使用條款下的任何條款。
Ikigai Concepts會員計劃條款及細則的 如中、英文兩個版本有任何抵觸或 不相符之處，應以英文版本為準。
©Ikigai Concepts Limited